FREQUENTLY ASKED QUESTIONS

Click on a category below to view common questions and answers.

Automatic Monthly Payments

Contact us at (231)798-2151 to set up monthly payments using a credit card or debit card.

Contact us at (231)798-2151 to cancel monthly payments.

Yes, you information is stored on an encrypted processing website and we will not have access to the numbers. For more information read our privacy policy here.

Common reasons are your card has expired or their were insufficient funds. Contact us at (231)798-2151 to resolve any concerns.

General Storage Questions

We recommend a 10 X 20 storage unit.

Contact us at (231)798-2151 to verify your code or if you are trapped inside the gate during business hours. If you are trapped inside the gate after business hours call the police at 911 for non-emergency assistance.

Contact us at (231)798-2151 for pricing and availability.

We accept cash, checks, money orders, credit and debit cards.

⦁ Do not store hazardous or flammable materials
⦁ Do not store food

⦁ Household items and Furniture
⦁ Business items
⦁ Vehicles
⦁ Appliances

Here is info graph to help you decide, or contact us at (231)798-2151 for more help.

We offer several options for people after hours. Pay online, mail in checks or money orders, or put a check or money order in our drop box.

Online Storage Payments

Yes, contact us at (231)798-2151 to change your pass code in the system. It can be a 4 digit number as long as it is not already used in our system.

Yes, there is an option to pay for multiple months.

No, but you will still need to know your pass code to connect with our system.

No, you will need to sign in with different pass codes to in order to access each account. You will use the same email address for each unit.

We have to import your enrollment into our system. It will take up to 1 business day for your enrollment to be complete.

Yes, you information is stored on an encrypted processing website and we will not have access to the numbers. For more information read our privacy policy here.

Make sure you are using your online pass code and not your gate pass code. Contact us at (231)798-2151 to verify.

Getty St. Units
The default pass code the number 1 and then your unit number.
Ellis Rd Units
The default passcode the number 2 and then your unit number.
Grand Haven Units 100 – 947
The default passcode the number 3 and then your unit number.
Grand Haven Units 1000 – 1017
The default pass code is your unit number.